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A Westside Auto Group Company

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5

Hi Brandi, we really appreciate the 5-star review! Thank you for choosing our team to do the necessary work on your vehicle. Sincerely, The All Auto Services Team

- All Auto Services
5

This place was amazing. They were so helpful the whole time, made the process very simple by the form they use when offering services, and went above and beyond with their customer service. One of the workers even stayed late just so I could pick up my car because I couldn’t get there before I closed. Definitely recommend!

Hi Brooke, thank you so much for the kind words and for leaving a 5-star review! We're thrilled to hear that we communicated the issues with your Ford Focus effectively, and it was our pleasure accommodating you so you could pick your vehicle up. Thank you again for your business, The All Auto Services Team

- All Auto Services
5

5

Always great service, very professional, and they keep me updated about the progress of my car. Would definitely recommend.

4

Edit: updated from 3 to 4 stars. See bottom for why. So far the work quality has been fine. They took the time (although unnecessarily) to evaluate my 30 year old truck and tell me every little thing wrong with it. I brought it in because of a burnt out clutch, which I told them. The problem came in with communication. I was told that when dropping off my car it would be about 2 hours and I would get an estimate for work. End of day (6 hours later) I finally called them, and they were still estimating. They called me an hour later with the estimate and said if everything came in they expected it to be done tomorrow end of day. Again, tomorrow end of day comes and I haven't heard anything, forcing me to call. I call and they say oh yeah, were expecting it done tomorrow midday. Again, midday rolls around and no phone call. I am forced yet again to call them and find out what's happening. They tell me they are finishing up and it should just be an hour or two. It was finally done and seems fine. There is a huge disconnect between the person who answers the phone and the mechanic. In at least two instances I was taking to someone who was at the same time talking with the mechanic so he could relay the information to me. Seems like putting the mechanic on the phone would just be easier. It has only been a couple days but the truck seems fine. The clutch is fairly light but doesn't seem to be hurting in any way. Because of the lack of communication I had to miss work an extra day and a half, and as such would likely not use this place again. Im editing this because they replied claiming to have reached out to discuss this. I've checked my email and missed calls. Nothing. More bad communication in an attempt to change my review. Edit #2: I took my truck back because they diagnosed a bad ujoint the first time through that I opted against getting, and then it started causing problems. Took it in on a Thursday with them saying they were scheduled out until Monday. They called Friday confirming the price and telling me they had some openings. They called again later that day telling me it was ready. Both timely communications. I still believe there's a big divide between the front desk person's knowledge and the mechanics that causes issues, but this trip went smoothly.

Hi Thomas, we appreciate your feedback and have reached out multiple times to discuss your recent experience with us. Please give us a call at 616-301-7850 at your earliest convenience. Thank you and have a great day!

- All Auto Services
5

I have been bringing my car ,2016 Toyota 4 Runner, to this shop for several years. The service is good & prompt. Unlike some shops the have never tried to sell me something that I didn't need.

5

Hi Brandon, thank you for leaving the 5-star review! We were more than happy to help get the spark plugs and the exhaust manifold taken care of on your BMW. We appreciate your business! Sincerely, The All Auto Services Team

- All Auto Services
5

Bought a 2001 Chevy Silverado from a family member in a bit of rough condition. Brought it in after hearing good things from other family members. First off, Alex is the nicest and most professional front man to talk to. He's very personable and just a pleasure to deal with. When he called to give me all the details on the extent of the damage he sent a report to my phone that I could look at and he went through everything with me on the spot and they took pictures of everything to show me EXACTLY what he was talking about. The report had prices and said exactly what every dollar was going towards and what was needed. I could accept or decline individual tasks in the list of things I needed to get done, and I had as much time as I needed to think about it and all I had to do was pull it up and click the button and they instantly got it on their end and went to work (when they could). Unfortunately my truck was in pretty bad shape so it needed a LOT done. With current inflation it was a hefty hit to my wallet, but on the other side of that it was my best option compared to a new or used car in the current awful market. The work was solid and the mechanics did a great job, they know their stuff.

Hi Collin, thank you for taking the time to give us thorough feedback on our work! We're very grateful that we were able to help you out with your Silverado, and that you were satisfied with our service. We greatly appreciate your business! Sincerely, The All Auto Service Team

- All Auto Services
5

Friendly, knowledgeable personnel. Always gets me in for service at short notice. Tom G. is phenomenal at fixing whatever problem my VW Beetle presents. I highly recommend this auto service center!

5