So far the work quality has been fine. They took the time (although unnecessarily) to evaluate my 30 year old truck and tell me every little thing wrong with it. I brought it in because of a burnt out clutch, which I told them. The problem came in with communication. I was told that when dropping off my car it would be about 2 hours and I would get an estimate for work. End of day (6 hours later) I finally called them, and they were still estimating. They called me an hour later with the estimate and said if everything came in they expected it to be done tomorrow end of day. Again, tomorrow end of day comes and I haven't heard anything, forcing me to call. I call and they say oh yeah, were expecting it done tomorrow midday. Again, midday rolls around and no phone call. I am forced yet again to call them and find out what's happening. They tell me they are finishing up and it should just be an hour or two. It was finally done and seems fine. There is a huge disconnect between the person who answers the phone and the mechanic. In at least two instances I was taking to someone who was at the same time talking with the mechanic so he could relay the information to me. Seems like putting the mechanic on the phone would just be easier. It has only been a couple days but the truck seems fine. The clutch is fairly light but doesn't seem to be hurting in any way. Because of the lack of communication I had to miss work an extra day and a half, and as such would likely not use this place again. Im editing this because they replied claiming to have reached out to discuss this. I've checked my email and missed calls. Nothing. More bad communication in an attempt to change my review.
Hi Thomas, we appreciate your feedback and have reached out multiple times to discuss your recent experience with us. Please give us a call at 616-301-7850 at your earliest convenience. Thank you and have a great day!
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